FAQ's

What are the shipping times for your products?

We take 5-7 days to process your order and then 2-3 weeks to deliver it to you.

Do you ship all over the world?

Yes, absolutely. We ship worldwide. Please make sure to check the taxes policies in your country, any extra taxes incurred are to be paid by the customer as it depends on your country.

Where do we ship your product from?

Our offices are located in NICE, France. Our warehouse is located in France.

Some items in my order are not identical to the photo?

Our products are handmade, which implies that they are all unique, therefore our products may be slightly different compared to the picture on the site.

I received a damaged item. What can I do ?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: LaSylphide.sav@gmail.com and we will send you a similar replacement item as soon as possible.

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help in tracking your package or would like to inquire about it, please contact us by email at the following address: LaSylphide.sav@gmail.com

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days of the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy: http://alicesylphide.com/pages/cgv